Orders and conditions of sale
The prices and conditions of sale are purely informative and may be modified in light of market fluctuations. However, completing the order by completing the purchase form implies conformity with the price offered and with the general conditions of sale in effect at this time. Once the order has been formalized, the purchase will be understood as complete, with all the legal guarantees that cover the purchaser, and from that moment the prices and conditions will be contractual and can not be modified without the express agreement of both contractors. Spanish, Spanish will be the language used to formalize the contract.
Waterrevive will send the orders to the address provided.
For ordering through the Website, the User must provide a series of data during the hiring, through the purchase form. They will be necessary to manage your purchase order.
Price and method of payment
The user must proceed to the payment of the order through the means of payment specified in the Website.
After payment is made, the User will receive an order confirmation e-mail sent by Waterrevive through the Shopify online sales platform and another e-mail with the summary of the purchased items, shipping details and the Destination address submitted by Waterrevive.
If at the time of making the payment there is an incident that prevents payment, the User will receive an automatic payment error message sent by Shopify and displayed in the web browser, in that case your order will not be processed until it is completed Success of the payment process.
The prices of services are expressed in Euros (€), including taxes and handling and shipping costs, the amount of which will be indicated at the time of final confirmation of each order.
Delivery times range from 24 to 72 working hours. We can not guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible. In rural populations far from urban centers, it is not possible to guarantee delivery in 24 hours.
Orders that include several items will make a single shipment.
The customer will have 72 hours to check the integrity of all items in the order and to verify that everything is included in the products included. After these 72 hours will be accepted for the shipment and no claims will be accepted for defects or failures with the shipment.
An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours that the customer must verify the products at the reception of them and expose all objections that may exist.
In case of receiving a product damaged by the transport it is advisable to contact us within the first 24 hours in order to claim the incident to the transport company. In the same way it is advisable to leave the transport company.
In accordance with current legislation, products may be returned for whatever reason within 14 calendar days of receipt of the goods by the customer. For this, the conditions set out in this conditions page must be fulfilled. You can do this by completing the Withdrawal Document (Click to download), by sending it to the email address email@example.com.
Refunds of the following products will not be accepted, as established by Royal Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws :
The provision of services, once the service has been fully executed, when the execution has begun, with the express prior consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract Has been completely executed by the employer, he will have lost his right of withdrawal
The supply of goods or services whose price depends on fluctuations in the financial market that the entrepreneur can not control and which may occur during the withdrawal period.
The supply of goods made according to the specifications of the consumer and user or clearly personalized.
The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
The supply of goods which, after delivery and having regard to their nature, have been mixed in an inseparable way with other goods.
All merchandise must be returned in its original packaging and condition, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the article. Otherwise Waterrevive reserves the right to refuse return.
Once you have filled in and sent the return form, you will receive the instructions to send it to our facilities in your email. You must send the goods without any delay, within a maximum period of 14 days from the time you tell us your desire to exercise the right.
The transportation costs arising from the return will be borne by you. You are free to choose and find the agency that best suits your needs or offer you the most competitive rates.
Once the goods have been received and verified that they are in perfect condition, the refund of the amount will be processed. We will refund the payment received from you, including the delivery cost with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive form of ordinary delivery that we offer.
We will make the payment in a maximum period of 14 calendar days since exercising your right of withdrawal. Until we have received the goods we can retain the refund.
Those cancellations of orders that imply a return to the customer will have a maximum term of 30 days for administrative procedures, although we try that the term does not exceed 7 days.